Ratings & Reviews

Overall Rating

5
(134 reviews)
95.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Mary B. - |Recommended: YesI think the property is well maintained and a pleasant place to live — I would tell them it is a very nice place to live. Very convenient to everything, great location. Property is well kept and the staff,, maintenance are very nice.
response from property -Hi Mary! We are so pleased you have joined our community this year! Thank you for taking the time to let us know what you think about your new home and the staff that makes everything possible. You are so right in mentioning the location. We al enjoy the quiet park like setting where residents can come home and unwind from a crazy day. However, just take a quick drive around the block and you find the best restaurants, shopping, movie theatre and specialty stores for anything you may be looking for. We look forward to having you as a resident for years to come!
submitted by Enrique P. - |Recommended: YesExcellent job — Awesome quick response thx your appreciated
response from property -Hi Enrique, Thank you for the shout out! You are appreciated as well. We have the best residents in all of Western New York!
submitted by Sandel A. - |Recommended: YesIt’s nice — It’s a very quiet and clean spot I like it
response from property -Hey Sandel, Welcome to Windsong Place Apartments as one of our newest residents! I see you've found a some of the cool items available to you in your resident portal like the the review button! We check for reviews everyday and get excited when we see new ones so we can see if we are making our residents happy and comfortable. Thank you for taking the time to share your thoughts! We appreciate you and all our residents everyday!
submitted by Annapoorna A. - |Recommended: YesResponsive, clean and pretty — Windsong has been a low stress experience. The staff are super friendly to include their timely maintenance, and the grounds and buildings are super clean. I'd highly recommend.
response from property -Hi Annapoorna! We're so glad you chose Windsong Place Apartments as your home. Thank you for the kind words about our staff. The leasing team takes great care in communicating with all new residents on how simple it is to have everything in place leaving a quick 10 minute sign off and key exchange on your moving day. Our Maintenance staff is the best when it comes to keeping the grounds in tip top shape and taking care of all our residents requests. Don't you just love the live, electronic work orders! The team knows what you need within just seconds of you placing the order. We hope you call us home for years to come!
submitted by Betsey I. - |Recommended: YesConvenient and hassle-free — Great location, close to major retailers, supermarket as well the quaint village of Williamsville. Maintenance requests addressed in a timely manner. I love the new Valet Living garbage collection service - I no longer have to take my trash out to the dumpster, which is very convenient.
response from property -Hi Betsey, Thank you so much for taking the time to let us know what you love about living at Windsong Place Apartments! We enjoy having you as a resident and are so happy you are taking advantage of all the amenities we offer. They say location is everything. Our residents love being tucked away in our little park setting but still only have to travel 10 minutes in any direction to get to everything they need. We look forward to having you with us for years to come.
submitted by Alexey K. - |Recommended: NoNoise level is very high disturbing sleep and is not in compliance with quiet enjoyment covenance — The sales person Christina sold us on the absolutely quietness of the apartment quote , that turned out to be simply not true. The property manager Cheryl exhibited unethical behaviors with us almost every time, including by directly lying to us. Not a good image for a customer-facing role. Maintenance staff is terrific and respensive.
response from property -Mr. Kruglov, we appreciate each review, even if not a 5 Star as it affords us the opportunity to improve. Apartment living is not always perfect but we try our very best to create a respectful, pleasant community. We can never, and have never, guaranteed "absolute quiet" in any apartment, as this is not a reality. I also want to offer my apologies for your feeling it was unethical to ask if you have attempted to talk to them as they may be totally unaware they are disturbing you. It was not my intention. We believe communication promotes great neighbors. As promised, I spoke to your neighbors on the same day as your complaint. They were very responsive and even told me they would introduce themselves and find out how they can help to solve the problem. In conclusion, it is my greatest hope that the problem has been resolved for you.
submitted by Diamond J. - |Recommended: NoNeeds better management — The quality is supposed to be luxury but everything is made cheap and falls apart. It’s over priced and there are far too many rules the funniest one is no barking at the dog park . They barely water the grass and it’s always brown. They removed all the handles to the outside water spickets so you can’t use them and charge you for stuff you don’t even use, like valet trash and a “technology package”. Water used to be included and now they charge you for it. Every single one of our neighbors has some complaint about this place and the management. Maintenance staff gets an A but the management at the office is terrible. I would never recommend this place to friends or family.
response from property -Hi Diamond, thank you for choosing to live with us for over 4 years, and for taking the time to leave this review, although it did sadden me to read it. All of our staff, whether Management or Maintenance pride ourselves on making sure our entire community is treated equally and fairly. Any rules we apply are designed to create a healthy and safe environment for our residents to enjoy. To address a few of your points; while we too wish the landscaping was perfect at all times, sprinkler systems cannot always counteract a month of record-breaking temperatures. In fairness to your comment, the truth is there is very little brown grass although there are some high sun areas where I would agree with you. The objective at all times is to be the best community in the area with the best curb appeal offering the latest amenities and still keep competitive pricing for everyone who calls us home. Purchasing a bulk agreement Technology Package saves our residents 60% for internet/cable and Valet Trash is a service that has received great feedback and will offer additional services in the future to once again benefit our residents. Having residents pay their own utilities has become a common occurrence for almost all communities within the Western New York area which includes water. Outside spigots are not for resident use as we run the risk of having one left on creating water damage. I'm sorry we have not met your expectations. We have added so many great things to our community from brand new windows, new roofs, low flow toilets & showers, LED lights displayed in brand new fixtures, stainless steel appliances & granite countertops along with updated blinds. I'm not sure what more we can do to create the perfect home for you, but rest assured, we will keep trying!
submitted by Takaaki O. - |Recommended: YesPerfect — I would really recommend here to live in.
response from property -Hi Takaaki, Thank you so much for leaving us your thoughts. We are sad to see you go but I bet you are excited to return to your country and family. Our community will miss you and hope that should you return to our part of the world, you allow us to be your home away from home again!
submitted by David R. - |Recommended: YesThe property is great — Great place to live. Friendly staff and neighbors.
response from property -Hi David, thank you so much for taking the time to leave us your thoughts. Our staff is always happy to assist the residents of Windsong Place Apartments. We always get excited when new people become part of our community and look forward to enjoying getting to know you and your family. Thank you for chosing us as your new home!
submitted by Jenny S. - |Recommended: YesReally love this place — I have been here a year and have to say it's a beautiful place. Staff I'd wonderful, both office and maintenance Apartment is beautiful and have very little complaints about living here.
response from property -Hi Jenny, We are so happy that you have chosen us for your home. You can't beat the location so close to everything you could need (but tucked away in this great park-like setting where no one realizes we're here)! Buffalo Airport is just 10 minutes away, all the best shopping is within 3 miles, top rated grocery stores surround us, restaurants galore for any taste that tickles your fancy and even a movie theater for a great night out. Thank you for taking the time to leave us your thoughts, we appreciate your comments!
submitted by Theresa J. - |Recommended: YesAwesome — Love it
response from property -Love you too Theresa! Thanks for being a part of Windsong Place Apartments!
submitted by Tesfalidet K. - |Recommended: YesVery luxuries — Living here is very peaceful, very desirable place to live in especially for a family. I would recommend Windsong Place Apartments to anyone. Folks in the office are very kind as well.
response from property -Hi Tesfalidet, we love having you and your family as part of our community. Our residents have been so wonderful during these crazy times and we miss being able to have the events that allow us to visit and chat with everyone. "This too shall pass" as someone very wise once said. When it does, we will be ready to activate those social events where we get to interact with each other again. We look forward to having you as part of Windsong Place Apartments for years to come and getting to attend some of those events!
submitted by Katherine K. - |Recommended: YesFantastic community — Just moved in and it already feels like home. It is very peaceful and everyone is so welcoming Already recommended this community to one of my friends when their lease is up next year.
response from property -Hi Katherine! Thank you for taking the time to leave your thoughts on your new home. We enjoyed working with you through the process of finding a new home for yourself and your fur babies. Duke and Faith seem to have settled into all the new adventures with a sigh and a nap which is always a good sign. We look forward to seeing your "family" on a regular basis and hope you will be with us for years to come! Welcome Home Katherine!
submitted by Elizabeth K. - |Recommended: YesIts wonderful — The place is taken care of well and maintenance is wonderful
response from property -Hi Elizabeth. Thank you for taking the time to let us know your thoughts and for the shout out to Maintenance. We Love our Maintenance Team! We appreciate how kowledgable they are and how dedicated to making every apartment perfect for every resident. It doesn't matter if they are plowing snow or repairing a washer, they're always there to lend a helping hand.
submitted by Araceli T. - |Recommended: YesBest place to reside, however, it’s quite expensive. — Windsong Apartments is a luxury place to live. Maintenance staff is very responsive and professional. 2 drawbacks of Windsong are monthly water bill and high rent.
response from property -Hi Araceli! You are so right, we have the best maintenance staff on the face of the earth. Our supervisor has been here for over 12 years and enjoys taking care of our residents. We are constantly trying to find ways to pass savings onto the residents like using low flow toilets and showrheads, led lighting and being sure to change out furnace filters 2x a year to maximize efficiency. Thank you for the comments and for having been a reisident of Windsong Place Apartments.

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